We currently are unable to cancel orders that are in a preship stage at this time. Our goal is to ship orders as soon as possible. Our system automatically processes orders as fast as possible. For that reason, once an order has been submitted, it cannot be canceled.
If an error is made, please accept the package and request a return authorization# to return the package for a refund.
Freight & Shipping Charge Policy:
All items sold by FM Gifts have a set shipping charge based on items weight. Majority of items ordered from FM Gifts are shipped via UPS. If you ordered two or more items, you may receive them in multiple boxes on different days, because of varying item size, availability and shipping locations.
We do not charge extra shipping for split shipments.
FM Gifts has a 30 day money back guaranty. In order to receive proper credit on your return, please contact us for a RA# at firstname.lastname@example.org. Once you receive an RA# via email; all items must be returned within 7 days of receiving the RA#. We do not accept returns after 30 days. If the package is refused or returned without our issuing of an RA# or without the RA# on it, a restocking fee will be applied. We will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submitted. Please note: We do not issue prepaid return labels. All returns must be in their original carton with all packing material intact. All returns must be sent freight prepaid by the customer.
Items that are not returnable:
1) We will not accept returns on any Shavers and Personal Care items products that have been used.
2) We will not accept returns on items that have been used or broken.
3) We will not accept returns on any kitchen items used for food consumption.
Delivery and Damaged Shipments
1) Fully inspect all deliveries before signing the receipt even if you do not plan on opening immediately. If you do not call us within 7 days of receipt of the item to let us know about shipping damage, we will not be able issue a refund. 2) Write down any visible damage such as box crushed, torn, creased and other circumstances about the delivery.
3) If you find concealed damage, save the carton and packaging material.
Call our customer service department immediately at (626) 483-2832